Inspire by MatrixCare logo

FAQ's

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Event information

Inspire is MatrixCare’s annual user conference that brings the MatrixCare team together with our customers so we can hear from you and share what we’ve been up to in furthering our mission of continuous innovation so that we can provide solutions for you to serve your residents and patients at the highest level.

During our multi-day user conference, you’ll find tracks and sessions to enhance your experience. You’ll hear from MatrixCare experts on best practices to make the most of your systems, you’ll see the new innovations we’re rolling out, and you’ll learn from industry experts the best ways to boost your business efficiency and profitability.

And there’s more. One-on-one Zone sessions. Networking opportunities. Our Partner Pavilion. All set within the Live Music Capital of the World®, Austin, TX. Don’t miss your chance to attend our best Inspire yet!

MatrixCare customers across the skilled nursing, life plan communities, senior living, home health, hospice, palliative care, and private duty care settings. We invite all members of your organization to attend as there will be content for administrators, senior executives, clinicians, caregivers, finance professionals, IT professionals, and office staff.

Monday, August 8 – Thursday, August 11, 2022

Fairmont Austin Address: 101 Red River Street, Austin, TX 78701 Phone #: 512-600-2000 Hotel Website Map & Directions

Yes, MatrixCare’s Directions conference is now Inspire. While the name has changed, you can still expect the same high-quality content and networking opportunities all within a fun and engaging environment.

The wellbeing and safety of our attendees, sponsors, speakers and team members is our top priority. We are continuing to monitor the COVID-19 pandemic and will provide any event updates as they arise.

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Registration

You can register for Inspire 2022 below Register now

The registration fee depends on how early you register for Inspire. The earlier, the better because it’s $595 until Monday, May 30, 2022. After May 30, 2022, the cost is $695.

Yes! If you register three or more attendees, you will receive 10% off. Use code “SAVE10” during registration to receive this discount.

Attendees may bring a guest. The guest registration fee is $200.00. Guests can attend evening receptions and events, but sessions and daily meals are excluded.

Monday, May 30, 2022, at 11:59 pm PDT

  • Access to all conference sessions
  • Welcome reception on Monday, August 8
  • Breakfast, snacks, lunch and dinner on Tuesday, August 9
  • Breakfast, snacks, and lunch on Wednesday, August 10
  • Breakfast and snacks on Thursday, August 11

You will need to log into the Inspire registration website with your email and password. Once you log in with this information, you’ll be able to make changes to your registration. If you have any questions regarding registration, please contact the MatrixCare Registration Team at [email protected].

We accept the following methods of payment: American Express, Mastercard, and Visa. Payment must accompany your registration. Registrations without payment will not be processed. If you have questions regarding alternative payment methods, please contact [email protected].

All cancellation requests must be submitted in writing to [email protected]. Applicable refunds will be processed based on the time and date the request was submitted:

  • Full refund: Cancellation notices must be received by 11:59 p.m. PDT on Monday, June 13, 2022.
  • 50% refund: Cancellation notices must be received between 12:00 a.m. PDT on Tuesday, June 14, 2022 and 11:59 p.m. PDT on Monday, July 18, 2022.
  • No refunds will be processed for cancellation notices received after 12:00 a.m. PDT on Tuesday, July 19, 2022.

Please contact [email protected] for further questions.

We are working hard to create our best Inspire agenda yet and will be sharing more details soon. You can review our schedule-at-glance in the meantime to get a high-level overview of the event.

The Zone, formerly known as the Genius Lab, is a dedicated space for you to engage with our expert staff in a one-on-one, 30-minute session. These sessions are a time for you to walk through any questions you have with a MatrixCare expert.

Details for Zone registration will be sent closer to the conference dates.

Based on limited participation at our previous conferences we will not be offering continuing education (CE) credits at the Inspire 2022.

Please submit any food allergies during registration so we can accommodate your needs.

At this time, there will not be an option to attend virtually.

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Onsite information

Location: 3rd floor, Fairmont Austin

Hours:

  • Monday, August 8: 1:00pm-5:00pm
  • Tuesday, August 9: 7:30am-5:00pm
  • Wednesday, August 10: 7:30am-4:30pm

An event or registration team member will be able to assist with any questions.

All sessions will be held on the 3rd, 4th, and 5th floors of the Fairmont Austin. There will be signage and event personnel onsite to assist with any directional questions.

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Travel information

We have reserved a block of rooms at the Fairmont Austin for all Inspire 2022 attendees.

Yes! We have negotiated a room rate of $215/night + tax.  You can make a reservation using this link. Please note that the group rate is based on availability and is only available Thursday, August 4 through Monday, August 15, 2022.

The cutoff date is Thursday, July 28, 2022.

Yes, both valet and self-parking are available onsite. Click here for parking rates.

Check-in: 3:00pm

Check-out: 11:00am

Austin Bergstrom International Airport (AUS) is the closest airport to the Fairmont Austin. Visit the AUS airport website here.
AUS airport is about 9 miles away from the Fairmont Austin. Driving directions can be found here.

The hotel doesn’t provide an airport shuttle service but there are alternate transportation options available. Uber, Lyft and taxis are all available for pick-up at the airport.