FAQ's

calendar icon

Event information

Inspire is MatrixCare’s annual user conference that brings the MatrixCare team together with our customers so we can hear from you and share what we’ve been up to in furthering our mission of continuous innovation. It also allows us to provide solutions for you to serve your residents and patients at the highest level.

During our multi-day user conference, you’ll find tracks and sessions to enhance your experience. You’ll hear from MatrixCare experts on best practices to make the most of your systems, you’ll see the newest innovations we’re rolling out, and you’ll learn from industry experts the best ways to boost your business efficiency and profitability.

And there’s more. One-on-one Zone sessions. Networking opportunities. Our Partner Pavilion. All set within the windy city itself, Chicago, IL. Don’t miss your chance to attend our best Inspire yet!

MatrixCare customers across the skilled nursing, life planned communities, senior living, home health, hospice and palliative care settings. We invite all members of your organization to attend as there will be content for administrators, senior executives, clinicians, caregivers, finance professionals, IT professionals, and office staff.

Monday, September 18 – Wednesday, September 20, 2023

Palmer House

Address: 17 East Monroe Street Chicago, IL 60603

Phone #: 512-600-2000

Hotel Website

Map & Directions

Yes, MatrixCare’s Directions conference is now Inspire. While the name has changed, you can still expect the same high-quality content and networking opportunities all within a fun and engaging environment.

The wellbeing and safety of our attendees, sponsors, speakers, and team members is our top priority. We are continuing to monitor the COVID-19 pandemic and will provide any event updates as they arise.

people icon

Registration

You can register for Inspire 2023 below

Register now

The registration fee depends on how early you register for Inspire. The earlier, the better — because it’s $399 until Friday, June 2, 2023. After June 2, 2023, the cost is $499.

Yes! Each additional registration after your first will be $249 (early bird price) or $349 (general price).

Yes! The guest registration fee is $149. Guests can attend evening receptions and events, but sessions and daily meals are excluded.

Friday, June 2, 2023, at 11:59pm PDT

  • Access to all conference sessions
  • Welcome reception on Monday, September 18
  • Breakfast, snacks, lunch and dinner on Tuesday, September 19
  • Breakfast, snacks, and lunch on Wednesday, September 20

You will need to log into the Inspire registration website with your email and password. Once you log in with this information, you’ll be able to make changes to your registration. If you have any questions regarding registration, please contact the MatrixCare Registration Team at [email protected].

We accept the following methods of payment: American Express, Mastercard, and Visa. Payment must accompany your registration. Registrations without payment will not be processed. If you have questions regarding alternative payment methods, please contact [email protected].

All cancellation requests must be submitted in writing to [email protected]. Applicable refunds will be processed based on the time and date the request was submitted:

  • Full refund: Cancellation notices must be received by 11:59pm EDT on Monday, July 17, 2023.
  • 50% refund: Cancellation notices must be received between 12:00am EDT on Tuesday, July 18, 2023 and 11:59pm EDT on Monday, August 14, 2023.
  • No refunds will be processed for cancellation notices received after 12:00am EDT on Monday, August 15, 2023.

Please contact [email protected] for further questions.

We are working hard to create our best Inspire agenda yet and will be sharing more details soon. You can review our schedule-at-glance in the meantime to get a high-level overview of the event.

Yes! You can select sessions from any track, but you can only select one session per timeslot.  Session information will be posted closer to the conference dates.

The Zone, formerly known as the Genius Lab, is a dedicated space for you to engage with our expert staff in a one-on-one, 30-minute session. These sessions are a time for you to walk through any questions you have with a MatrixCare expert.

Details for Zone registration will be sent closer to the conference dates.

Based on limited participation at our previous conferences, we will not be offering continuing education (CE) credits at Inspire 2023.

Please submit any food allergies during registration so we can accommodate your needs.

At this time, we are not planning a virtual component to the conference.

hotel icon

Onsite information

Location: Bays 1-4 (4th floor)

Hours:

  • Monday, September 18: 1:00pm-5:00pm
  • Tuesday, September 19: 7:30am-5:00pm
  • Wednesday, September 20: 7:30am-4:30pm

An event or registration team member will be able to assist with any questions.

All sessions will be held on the 3rd, 4th, 5th, and 6th floors of Palmer House. There will be signage and event personnel onsite to assist with any directional questions.

airplane icon

Travel information

We have reserved a block of rooms at Palmer House for all Inspire 2023 attendees.

Yes! We have negotiated a room rate of $299/night + tax. You can make a reservation using this link. Please note that the group rate is based on availability and is only available Thursday, September 14 through Monday, September 25, 2023.

The cutoff date is Thursday, August 31, 2023.

Yes, both valet and self-parking are available. Click here for parking rates.

Check-in: 3:00pm

Check-out: 11:00am

Chicago Midway International Airport (MDW) is the closest airport to Palmer House. Visit the MDW airport website here.

MDW airport is about 11 miles away from Palmer House. Driving directions can be found here.

The hotel doesn’t provide an airport shuttle service, but there are alternate transportation options available. Uber, Lyft and taxis are all available for pick-up at the airport